To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.

Emergency cases shall always receive top priority, followed by scheduled appointments. Though we can’t always anticipate emergencies or cases that take longer than the scheduled time, we make a sincere effort to see scheduled appointments on time. Whenever possible we will schedule your appointment with the veterinarian of your choice.

Appointments are available at:

8:30am—7:00pm Monday to Friday
9:00am—4:00pm Saturday and Sunday

Note: we are open most public holidays, but please call us beforehand.

We can usually provide you with an appointment within 24 hours of the time you call, or sooner if the matter is urgent. Please call us to schedule an appointment.

If you are unable to come during available appointment times, a drop off arrangement may also be made starting as early as 8:30am Monday through Friday. A drop off means that you leave your pet with us to complete the medical care needed and pick him/her up at a later time. Please leave a phone number where you may be reached at any time in case the vet has questions.

For the safety of all our patients, we require that vaccinations be up to date for all patients admitted to the hospital.

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

New Clients

New clients will need to fill out a New Client Form before their first appointment.  Please fill it out and bring it with you on your first visit.

    New client form

Updating Client Details

If you are an existing client of NWVS, please download and fill out this form to update your details on our database.  Simply drop the completed form off at the surgery next time you visit, or email it to

    Update Client Details Form

Payment Policy

We require full payment at the time that services are rendered.

For your convenience, we accept Visa, MasterCard, Eftpos, American Express, and cash.  We are also accredited with VetPay, Zip Money, and Zip Pay.

To apply prior to your appointment or to find out more:

Note that we do not accept personal cheques unless a prior arrangement has been made.

We strongly recommend Pet Insurance for all pets.