Dear Christina and all the team,

No words can thank you enough for the love, care, and compassion that you gave Freckles. It meant a lot to me. She has left a huge void in my heart that will never be replaced but knowing she had the best care and was loved has given me comfort. Thank you also for the care & compassion shown to me during her sudden passing and the lovely card I received.

So from the bottom of my heart a big THANK YOU.

Thank you from the bottom of our hearts for all that you have done to help our cat Sunny recover from her dreadful injury. We couldn’t have wished for a vet practice who are so passionate, skilled, caring and understanding. From the moment I called Doug on that Tuesday evening looking for a vet to perform the emergency procedure, I felt that she was going to be in the best care possible. The daily phone calls, and the text message updates were very sweet and helped to calm our worries. Sunny has always been nervous and twitchy so it was important we took her to such a great vet. We really hope you take great pleasure and satisfaction in your jobs because everyone of you deserves all the credit you get.

All the best, and we will update you on Sunny’s progress in future.

A thank you note from Inca,

To Mel, Doug, Jana, Belinda, Robin and all the staff,

We cannot ‘Thank You’ enough for the love and care that you have given to Bonnie over the last 12 years. The last couple of months have been very tough for us since finding out that Bonnie was sick. The kindness and empathy you gave her was amazing. It has been an extremely emotional few days since we had to say our goodbyes to our gorgeous girl. It truly was one of the hardest things we have ever had to do. ‘Thank you’ for allowing us to spend as long as we needed to be with her….that meant so much to us. She was one in a million & leaves a huge void in our lives.

X with the fondest regards, Bonnie’s family

Dear Doug and you special vet nurses,

Thank you for the care you gave Milo and Bella over the years. Last Thursday was an especially hard day for me. Thank you for allowing me to say my final good-byes to my two babies in an empty office, the thoughtful nurse who brought me boxes of tissues and a glass of water – which Milo drank! – a clown to the end. Doug, thank you so very much for allowing me to sit on the floor holding Milo in my arms until his passing. My Bella, as you said, trying to comfort me, by licking my arm. I think have the dogs put down has been the hardest thing I have ever had to do. I miss them every day, and probably will, for the rest of my days. Doug, I didn’t know until the other day that you also do charity work – on behalf of all the animals in your care, Thank you!  You are a special person. Thanks again for being so kind and compassionate.

God Bless you all.