29 May 2020

COVID-19: Stage 2 – reopens to the public

We’d like to thank all of our wonderful clients for helping us stay safe during the COVID-19 restrictions.

With the restrictions beginning to ease we are excited to announce we will now allow 1 client per consultation into our clinic.

To avoid overcrowding our reception area and to keep within government restrictions we ask that you still call us upon arrival and when a space is available, we will invite 1 person and their pet inside the clinic.

Please refrain from entering our clinic if you have:

  • Been in contact with someone either tested positive or suspected to have COVID-19
  • If you are experiencing ANY flu-like symptoms
  • Been asked to self-isolate

We ask please:

  • Use available hand sanitiser provided in the waiting area. (located above the pet scales and between the consultation room doors)
  • Only have 1 person enter the clinic with your pet. If there is more than 1, we will ask them to wait outside or in the car. If you have more than one person with you and you cannot leave them outside unsupervised we ask that everyone remain outside, we will take the pet into the clinic and call you on the phone while we examine your pet.
  • If possible, please pre-order medications, prescriptions or food for your pet so we can process your order quickly once you have arrived at the clinic.
  • Maintain a 1.5m distance from other clients and staff when inside the clinic. If you prefer to wait outside, please let one of our reception staff know. Alternatively you can ring us from your car upon arrival and we can return your call when the vet is ready to see you and your pet.
  • If you need to cough or sneeze, please do so into your elbow. Then sanitise your hands with the sanitiser provided.

If you are unwell or are in self-isolation and your pet needs attention, please contact 5493 2655 to discuss options. Furthermore, if you are elderly or high risk and do not wish to visit the clinic, please call us on the above number to make an arrangement.

We are working hard to ensure we can continue to provide veterinary care to your pets, whilst keeping our staff, clients and community safe.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will continue to provide updates where possible.

23 March 2020

We are here for your pet during the COVID-19 pandemic.

We are currently open however we have introduced a minimal contact policy. This means that we currently allow pets into our clinic but not clients.  There is now a barrier at the entrance to our surgery for the safe transfer of all patients.

We will keep you updated as the situation changes.

If you do visit our clinic please respect the social distancing recommendations of 1.5m space between yourself, other clients and our team members.

Please refrain from attending our clinic if you have:

  • Been overseas within 14 days
  • If you’re experiencing ANY flu/cold-like symptoms
  • Been asked to self-isolate

We ask of you to keep everyone safe please:

  • If you need an appointment with us, need medication, pet food or help, please call us first on 5493 2655.
  • If you have an appointment, please call 5493 2655 on your arrival for further instructions.
  • If you need food, over the counter medication or prescriptions, please phone the clinic prior to coming down so we can prepare your order and collect payment. This will help speed up the process when you arrive to collect.  Please phone us on arrival and we will bring your order out.

If you are unwell or are in self-isolation and your pet needs attention, please contact 5493 2655 to discuss options. Furthermore, if you are elderly or high risk and do not wish to visit the clinic, please call us on the above number to make an arrangement.

We are working hard to ensure we can continue to provide veterinary care to your pets, whilst keeping our staff, clients and community safe.

Thank you for your understanding and cooperation. This situation is rapidly evolving, and we will continue to provide updates where possible.