To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment.
Emergency cases shall always receive top priority, followed by scheduled appointments. Though we can’t always anticipate emergencies or cases that take longer than the scheduled time, we make a sincere effort to see scheduled appointments on time. Whenever possible we will schedule your appointment with the veterinarian of your choice.
Appointments are available at:
8:30am—7:00pm Monday to Friday (excluding Wednesday)
9:00am—4:00pm Saturday and Sunday
We can usually provide you with an appointment within 24 hours of the time you call, or sooner if the matter is urgent. Please call 54932655 to schedule an appointment.
If you are unable to come during available appointment times, a drop off arrangement may also be made starting as early as 8:30am Monday through Friday. A drop off means that you leave your pet with us to complete the medical care needed and pick him/her up at a later time. Please leave a phone number where you may be reached at any time in case the vet has questions.
For the safety of all our patients, we require that vaccinations be up to date for all patients admitted to the hospital.
For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.
New clients will need to fill out a New Client Form before their first appointment. A form can be downloaded here. Please fill it out and bring it with you on your first visit.
Updating Client Details
If you are an existing client of NWVS, please download and fill out this form to update your details on our database. Simply drop the completed form off at the surgery next time you visit.
For your convenience, we accept Visa, MasterCard, Eftpos and cash. We are also accredited with GEM Visa, and can provide access to GEM VISA. To apply or to find out more, click here.
Note that we do no accept personal cheques unless prior arrangement has been made.
We strongly recommend Pet Insurance for all pets.
For 30 days of free health insurance, please click here. (Conditions apply)